Privacy Policy
Learn how TDW SmashZone collects, uses and protects personal information when you visit our website, make bookings, purchase memberships or merchandise, request events, or subscribe to updates.
TDW SmashZone Privacy Policy
Effective Date: October 7, 2026
TDW SmashZone (“TDW,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use and share personal information when you visit our website, make a reservation, purchase a membership or merchandise, request an event, or communicate with us.
Information We Collect
Depending on your interaction with TDW SmashZone, we collect information such as:
• Your name, email address, telephone number, and billing or mailing address.
• Reservation details, including your selected experience, date, time and group size.
• Membership information, including your selected plan and registered household members.
• Event information, including company name, occasion, preferences and details you provide to help us organize your event.
• Purchase and transaction records, including orders, payment status and refunds.
• Information you provide through inquiries, feedback, subscriptions or other communications.
If you provide information about another person, please ensure you have appropriate permission to do so. Please do not send payment card details or unnecessary sensitive information through email or general inquiry forms.
How We Use Your Information
We use personal information to:
• Process reservations, purchases and membership registrations.
• Administer membership benefits and verify eligibility.
• Coordinate private celebrations, corporate events and training sessions.
• Respond to questions and provide customer support.
• Send confirmations, receipts, reminders and important service updates.
• Promote TDW SmashZone experiences, memberships, merchandise, events and offers.
• Maintain our services, prevent fraud, resolve disputes and meet applicable legal obligations.
We do not sell your personal information. When we use your contact information for advertising or promotional outreach, it is solely to promote TDW SmashZone—not unrelated businesses or third-party offers. We obtain consent where required by applicable law.
Payments and PCI Practices
Payments are handled through our point-of-sale (POS) system and its payment-processing services. We follow applicable Payment Card Industry Data Security Standard (PCI DSS) requirements and procedures for handling payment card information.
Payment providers process information necessary to complete transactions. TDW SmashZone uses transaction records to administer purchases, receipts, refunds and customer service. Payment providers may also handle information under their own privacy policies and legal obligations.
Email and Text Marketing
You may receive TDW SmashZone promotional communications when you subscribe or when otherwise permitted by applicable law.
You can unsubscribe from marketing emails using the unsubscribe link in the message. For marketing text messages, follow the opt-out instructions provided in the message, including replying STOP where supported. You can also contact us for assistance.
Message frequency varies, and message and data rates may apply. Consent to marketing text messages is not a condition of purchase.
Opting out of marketing does not prevent necessary communications concerning an existing reservation, order, membership or event.
When We Share Information
We share information as necessary with service providers that help operate TDW SmashZone, including providers supporting our website, POS system, payment processing, reservations, membership administration, communications and order fulfillment.
These disclosures support our business operations and TDW SmashZone communications. We do not provide customer contact lists to unrelated businesses for their own promotional campaigns.
We may also disclose information when required by law, in response to lawful requests, or when reasonably necessary to protect the rights, property or safety of TDW SmashZone, our guests or others.
Information may be transferred in connection with a merger, acquisition or sale of the business, subject to applicable legal requirements.
Website Technology
Our website relies on hosting and other technical services to operate. Information generated through use of those services may be processed for website functionality, security and troubleshooting.
You can manage cookies through your browser settings. Restricting cookies may affect certain website functions. Third-party services accessed through links or embedded features may collect information under their own privacy policies.
Information Retention and Security
We retain personal information for as long as reasonably necessary to manage our customer relationships, provide services, maintain business records, resolve disputes and satisfy applicable legal obligations.
PCI requirements apply to payment card handling. No electronic transmission, payment system or storage method can be guaranteed completely secure.
Your Choices and Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information, or to ask us to stop using your contact information for promotional outreach.
We handle requests in accordance with applicable law and may need to verify your identity. Certain information may need to be retained for transaction records, legal obligations or other permitted purposes.
Where applicable law provides additional privacy rights, we will honor those rights.
Children and Family Bookings
Parents or guardians should manage bookings and membership registration for children. Please provide only the information necessary to administer a family membership or event.
If you believe a child under 13 has submitted personal information directly through our website, please contact us so we can investigate and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms. This Privacy Policy does not govern those websites. Please review their privacy policies before providing information.
Changes to This Policy
We may update this Privacy Policy when our practices or applicable requirements change. We will post the updated version on this page and revise the effective date. Additional notice will be provided when required by law.
Contact Us
For privacy questions, requests or assistance with marketing preferences, contact:
TDW SmashZone
3425 FM 2920
Spring, TX 77388
Email: Service@tdwsmashzone.com